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INBikePort FAQ (Frequently Asked Questions)

User Feedback Encouraged

Sign Up
 
Using the lockers
  
Checking availability of lockers
 
General Info
 
Troubleshooting 
NOTE: Anytime you have a problem, contact IN BikePort so we are aware of it.
 
 
Keypad issues
 

User Feedback Encouraged

We appreciate feedback/suggestions/kudos regarding IN BikePort and the Park by Phone system. Because of feedback we have received from those who use the system, we have been able to develop this FAQ. Please feel free to contact Randy Clark at 317-965-5369 or rclark@bgindy.com Connie Schmucker at 317-777-9630 at cschmucker@bgindy.com

if you need any help in resolving problems or want to let us know how much you enjoy riding your bike and having a safe, secure place to park it (who knows we may even quote you on the IN BikePort website!)

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Sign Up

1. How do I sign up to use the lockers?

When you sign up to use IN BikePort electronic access lockers, you actually are signing up for Park-by-Phone system and can use your cell phone to access any parking system that uses Park by Phone (whether it is car or bike parking).

To sign up, go to www.park-by-phone.com

Go to the bottom of the page and click on "SIGN UP"
This will take you to Park by Phone website. Click on the "Sign Up" button in the left column.
You will need the following to register with Park by Phone:
1) Credit Card
2) Cell Phone
3) Your contact information

One you have filled in the fields on the membership form, click on "Submit". You’ll get a screen that asks you if you agree to the $5.95 annual fee. Click "Submit" again. You’ll get a screen with your membership number (which will also be sent to you in the mail). Write this number down. Your pin number will be the last 4 digits of the credit card you entered until you change that. Also make a note of your user name and password so you can make any needed changes to your member profile (change credit card, cell phone, PIN #, etc) 

2. How much does it cost to use the lockers?
 
There is no charge to use the lockers. The annual membership to access the lockers is $5.95 which gives you access to all the bike lockers in downtown Indy area currently available.

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Using the Lockers

1. How do I use IN BikePort lockers?

Once you are a registered member of the Park by Phone system, you can access any parking spot via your cell phone. To use IN BikePort lockers you can reserve a locker at home by checking availability and making the phone call from home or by riding to the bank of lockers and making a phone call from there to reserve an "Available" locker.

When you call 888-310-7275 from your cell phone, the system recognizes you through caller ID. Option #1 asks you to enter a location code - this is the 8-digit locker number (either on the locker or on the website). Once you enter this number, you will be sent a text message and also given verbally (twice) the 5-digit access code. At the bank of lockers, you enter the access code into the keypad and the handle for the locker will pop open.

Turn the handle counterclockwise and open the door. Once you have placed your bike and belongings in the locker, close the door firmly, turn the handle clockwise to latch the door and push the handle in. NOTE: Remember to take your cell phone with you.

To retrieve your bike, call 888-310-7275. This time the system recognizes you and knows what locker you are in, so you can use Option #3 - ("repeat last location") instead of entering the locker number. You will be sent another, different access code to open the locker to get your bike out.

2. What are the options on the Park-by-Phone 888-310-7275 line?
 
Option #1 - Enter your location code (enter the 8-digit locker number)
Option #3 - Remember your last location (use this option when you are returning to the same location you last put your bike into - using this option, you don’t have enter the 8-digit locker number)
Option #4 - "If this is not your phone and want to enter a different identity code" - use this option when you are not using your cell phone.
Option #5 - Help line - available 8 am - 4 pm MT (10 am-6 pm ET) (or call 800-997-0197)
Option #6 - to find out how much meter time you have left - for car parking
Option #9 - validate another members’ transaction
# for more information

3. Why do I need to call back to get my bike out - can’t I just use the same access code?

Your cell phone call is the trigger for changing the locker status from "Available" to "Occupied" and back again. For many reasons, another code is issued. If the same code was used, someone could potentially use the same code and get your bike out of the locker. Also, the cell phone call is the trigger for the status of the locker (not keypad entries) so you need to make the cell phone call to trigger the locker status to change between "Occupied" and "Available". The cell phone call triggers the computer server in Denver, CO (headquarters of Park-by-Phone/Clancy Systems) which is able to provide access to thousands of bicycle lockers and car parking spaces through this technology, instead of having computers at each bank of lockers and allows the lockers to be powered by a battery rather than a local computer.

4. Can I open multiple lockers?

Yes, if you are biking with a group of people and not everyone has ability to use the lockers, you can use your phone to open several different lockers. You’ll need to make a phone call and get an access code for each one you open. This is useful if you are biking with family or friends.

You can also open another locker if you have problems with accessing a locker. If the problem is with keypad entry, it may be best to use another bank of lockers, if possible. In any case, if you have a problem with accessing lockers, please notify IN BikePort so we can address the issue and clear your occupancy out of lockers that you made a reservation for so that they will available for other users.

5. Overnight storage of bikes or storing personal items

The purpose of the bicycle lockers is to encourage bicycle commuting in Indianapolis. Bike lockers are to be used for parking bicycles and for day use only. They are not to be used for overnight storage or for storing of personal items. If a Park-by-Phone member uses the IN BikePort lockers to store personal items other than needed for bicycle commuting and bicycle parking, membership will be suspended and items may be removed and discarded. The bicycle lockers were paid for with a grant to encourage bicycle commuting. No other use is allowed. 

Please contact the following organizations / agencies if you have a situation that prevents you from retrieving your bike from the locker, requiring it to remain in the locker overnight.

1. Merchants Garage: Randy Clark at 317-965-5369 or rclark@bgindy.com Connie Schmucker at 317-777-9630 at cschmucker@bgindy.com

2. IN Government Center: Brian Renner, brenner@idoa.in.gov,  Amy Marisavljevic amarisavljevic@dnr.in.gov

3. NIFS: Melanie Roberts, mroberts@nifs.org

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Checking Availability of Lockers

1. How do I check if the locker is available online?

There are links on the front page of the IN BikePort website (www.inbikeport.org) that go directly to the availability chart for each bank of lockers. Each locker will show either "Available" (in green) or "Occupied" (in red). You can place your phone call while looking at the screen and reserve a locker and watch the screen update the status of the locker. The code you receive will be good through 3:00 am ET (12:00 am MT) until you use it at the bank of lockers. After 3:00 am ET the codes change, so you cannot reserve a locker the night before. Any code received before 3:00 am ET will not work after 3:00 am ET.

2. Status of lockers

Periodically we check usage of lockers in the field and compare it against what is online. If you find that the status online doesn’t match what is actually happening, please contact the appropriate person for the bank of lockers with this issue:

1. Merchants Garage: Randy Clark at 317-965-5369 or rclark@bgindy.com Connie Schmucker at 317-777-9630 at cschmucker@bgindy.com

2. IN Government Center: Brian Renner  317-232-6795 brenner@idoa.in.gov, Amy Marisavljevic 317-232-4067 amarisavljevic@dnr.in.gov

3. NIFS: Check with staff at desk (they have keys to the bike lockers) or contact Melanie Roberts, mroberts@nifs.org 

One way this happens is that the locker status toggle between "Available" and "Occupied" gets off. Listen carefully to the message when you receive the access code.

When you place your bike in the locker the message should say: "Your transaction has been completed. Your combination is XXXXX. Park by Phone is a service of Clancy Systems International."

When you retrieve your bike from the locker, the message should say: "Close the door firmly. This locker is now available for another user. Your combination is XXXX. Park by Phone is a service of Clancy Systems International."

 

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General Information

1. What do the keypad lights mean?
Normal state – no lights are on
Green light - code is entered correctly
Yellow light (flashing) - battery is running low
Yellow light (steady) – keypad problem / or battery is dead
Red light - code is not correct
No response - battery is low/out of power or there is a reset hold on incorrect keypad entry

2. How does the system work?

There is a controller in the locker bank that is in sync via atomic clock time with the computer server in Denver, CO (where Clancy Systems is headquartered). The cell phone call is the trigger for getting the access code. Each call toggles the locker status between "Available" and "Occupied". You do not actually have to be at the locker to change the status from "Available" to "Occupied" or from "Occupied" to "Available". The controller is in sync with the server in Denver. The locker controller is powered by a marine battery which is in sync with an atomic clock. Each day a series of 6 codes is generated and the computer in Denver and the controller in Indy agree that on this day at this time, this code will be issued.

The system behind IN BikePort electronic access lockers is a partnership between Clancy Systems and CycleSafe bike lockers. Clancy Systems makes their money by parking cars and has generously allowed this system to be used to park bikes. CycleSafe makes best-in-class bicycle lockers that are built to last and for secure bicycle parking.

 

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Troubleshooting Access Issues

NOTE: Anytime you have a problem, contact IN BikePort so we are aware of it.

1. When I call Park by Phone, the message says the locker is not available, but my bike is still in there. Why did this happen and how do I get my bike out?

Each locker has 6 access codes per day. Once those are used, the message for the locker will become "This locker is not available." If this happens when your bike is in the locker, call the park-by-phone number (888-310-7275) and press Option #5 for help or call the help line directly at 800-997-0197. If you cannot get help from the help line,contact the following people for access:

1. Merchants Garage: Randy Clark at 317-965-5369 or rclark@bgindy.com Connie Schmucker at 317-777-9630 at cschmucker@bgindy.com

2. IN Government Center: Amy Marisavljevic 317-232-4067 amarisavljevic@dnr.in.gov

3. NIFS: Check with staff at desk (they have keys to the bike lockers) or contact Melanie Roberts, mroberts@nifs.org

2. I locked my cell phone in the locker / I don’t have my cell phone with me. How do I access the lockers?

Use Option #4 ("If this is not your phone and want to enter a different identity code") if you are calling from a different phone (or have left your cell phone in the locker). To receive an access code, you’ll need your Membership # and your PIN #. If you use this option to put your bike in, the locker status will change to "Occupied" as soon as you make the call. If you use this option to get your bike out (as in the case of locking your cell phone in the locker), be aware the status of the locker will switch from "Occupied" to "Available" as soon as you place the call, so you should retrieve your bike from the locker as soon as possible after making the phone call.

3. The code I got last night before I went to bed doesn’t work this morning. How do I access the locker?

After 3:00 am EDT the codes change, so you cannot reserve a locker the night before. The code you receive before 3:00 am EDT will not work after 3:00 am EDT.

You’ll need to call again and get another code. The locker is reserved (status is "Occupied") from when you placed the phone call the previous night, regardless of whether you entered the code into the key pad. Since the locker is still reserved from your phone call last night, when you call to get an access code, you will receive a code that will change the locker status to "Available" and allow you to access the locker. However, to prevent someone from using that locker (since it’s status is now "Available") you’ll need to call back to toggle the locker status back to "Occupied".

4. I entered the code into the keypad, but the door handle didn’t open. What do I do?

If the light is flashing yellow, the battery may be too low to register keypad entries. This may happen in cold weather when the battery is low or if the battery has gotten low due to frequent use of the locker bank. If this happens, contact the following people:

1. Merchants Garage: Randy Clark at 317-965-5369 or rclark@bgindy.com Connie Schmucker at 317-777-9630 at cschmucker@bgindy.com

2. IN Government Center: Brian Renner  317-232-6795 brenner@idoa.in.gov, Amy Marisavljevic 317-232-4067 amarisavljevic@dnr.in.gov

3. NIFS: Check with staff at desk (they have keys to the bike lockers) or contact Melanie Roberts, mroberts@nifs.org

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5. Limits on # of access codes per locker

Each locker has 6 access codes per day. Once those are used, the message for the locker will become "This locker is not available." If this happens when your bike is in the locker, call the park-by-phone number (888-310-7275) and press Option #5 for help. If you cannot get help from the help line, contact the appropriate person for the bank of lockers you are at:

1. Merchants Garage: Randy Clark at 317-965-5369 or rclark@bgindy.com Connie Schmucker at 317-777-9630 at cschmucker@bgindy.com

2. IN Government Center: Brian Renner  317-232-6795 brenner@idoa.in.gov, Amy Marisavljevic 317-232-4067 amarisavljevic@dnr.in.gov

3. NIFS: Check with staff at desk (they have keys to the bike lockers) or contact Melanie Roberts, mroberts@nifs.org

6. The phone message is asking for my membership number. Why doesn’t it recognize my phone via caller ID?

Sometimes if your cell phone reception is not strong enough, the caller ID won’t be able to register. This usually is a temporary condition. Try to call back in a few minutes. If that doesn’t work, it is always good to have your membership and PIN #’s available so you can continue to access the lockers if this situation arises.

7. The phone line to Park-by-Phone just rings. What should I do?

There have been times when the Park-by-Phone line has been down for some reason. If this occurs for longer than 30 minutes, contact the appropriate person for the bank of lockers you are at:

1. Merchants Garage: Randy Clark at 317-965-5369 or rclark@bgindy.com Connie Schmucker at 317-777-9630 at cschmucker@bgindy.com

2. IN Government Center: Brian Renner  317-232-6795 brenner@idoa.in.gov, Amy Marisavljevic 317-232-4067 amarisavljevic@dnr.in.gov

3. NIFS: Check with staff at desk (they have keys to the bike lockers) or contact Melanie Roberts, mroberts@nifs.org

8. If I have a problem with one locker. Can I call to reserve another one?

You can open another locker if you have problems with accessing a locker. If the problem is with keypad entry, it may be best to use another bank of lockers, if possible. In any case, if you have a problem with accessing lockers, please notify IN BikePort so we can address the issue and clear your occupancy out of lockers that you made a reservation for so that they will available for other users.

9. The code I just got doesn't work at the locker. What should I do?

If you are trying to access the locker between 3 and 3:30 am, codes are in the process of getting reset. You'll need to call back after 3:30 am EDT to get a code that will be synched up with the locker.

Sometimes there is an issue with codes not getting reset overnight. If this happens, the code you got won't work at the locker because they are not synched up with the main computer codes. If this happens, the codes generally get reset by 10:30 am. Call to report the issue:

1. Merchants Garage: Randy Clark at 317-965-5369 or rclark@bgindy.com Connie Schmucker at 317-777-9630 at cschmucker@bgindy.com

2. IN Government Center: Brian Renner  317-232-6795 brenner@idoa.in.gov, Amy Marisavljevic 317-232-4067 amarisavljevic@dnr.in.gov

3. NIFS: Check with staff at desk (they have keys to the bike lockers) or contact Melanie Roberts, mroberts@nifs.org

so they can notify Park-by-Phone and get the codes reset as soon as possible. There are some options of where to park your bike in the meantime and potentially get your bike into a locker. The people above can outline those options for you when you call.

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Keypad Issues

1. The light on the keypad is flashing yellow. What should I do?

This is an indication of a low battery. Please contact the following person for the bank of lockers you are at to alert them of the situation so the battery can be replaced and recharged. Putting your bike in this locker bank is not advised as the locker bank’s keypad may not have enough power to be able to register the code and power the door handle. It would be best to use another bank of lockers.

1. Merchants Garage: Randy Clark at 317-965-5369 or rclark@bgindy.com Connie Schmucker at 317-777-9630 at cschmucker@bgindy.com

2. IN Government Center: Brian Renner  317-232-6795 brenner@idoa.in.gov, Amy Marisavljevic 317-232-4067 amarisavljevic@dnr.in.gov

3. NIFS: Check with staff at desk (they have keys to the bike lockers) or contact Melanie Roberts, mroberts@nifs.org

2. The keypad isn’t beeping when I enter a number. What should I do?
 
If the keypad does not beep when you press a number, it is not registering the number. Either the battery is low or the keypad is on a reset hold due to incorrect keypad entry. Wait 15 seconds and try to enter your code.
 
3. The red light came on in the middle of my 5-digit code. What should I do?
 
Enter enough digits to get the red light at the end of a keypad entry. Wait 15 seconds. Try your access code (make sure you are getting a beep with each keypad entry digit).

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Other Issues

1. Changing Park-by-Phone Membership Profile

If your membership has expired or your member information needs to be updated, you can change that on your membership profile. To do this, you'll need your user name and password for your account. Go to http://www.park-by-phone.com and login (top left hand banner) using your username and password. If you don't know your password, you can click on "forgot password" and a prompt screen will appear. Enter your email address. Your user name and password will be emailed to you. Once you have logged into your account, you can click on the "My Info" button in the left column and update your information.

2. Blocking Text Messages

Some members do not want to receive text messages when they receive their access codes because their cell phone company charges them for text messages. If you do not want to receive text messages with locker combination information, check with your cell phone company on how you can block receiving text messages from the Park-by-Phone number.

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